Installation Guide for ChatMatic on Shopify
Installing ChatMatic on your Shopify store is a straightforward process that can be completed in a few steps. Follow this guide to set up your AI chat assistant and begin improving customer engagement.
Step 1: Add ChatMatic to Your Shopify Store
Navigate to the Shopify App Store: Log in to your Shopify admin panel and go to the Shopify App Store.
Search for ChatMatic: Use the search function to find the ChatMatic app.
Install the App: Click on the ChatMatic app listing and press the ‘Add app’ button to install it on your Shopify store.
Step 2: Initial Configuration
Access ChatMatic Settings: Once installed, the app will appear in the ‘Apps’ section of your Shopify admin. Click on it to access the ChatMatic dashboard.
Activate the Theme Extension: In the dashboard, look for the ‘Assistant Activation’ section. There will be an option to activate the theme extension; follow the link or the instructions provided to enable ChatMatic on your store’s theme.
Step 3: Set Up Expert Settings
Prompt Configuration: Customize the chat prompt to match the tone and style of your brand. Ensure it’s clear and inviting for the best customer interaction.
Knowledge Base Management: Determine if you want to start with a predefined base of knowledge or if you prefer to build your own from scratch. Select the appropriate option in the ‘Expert Settings’.
Step 4: Configure WhatsApp Settings
Add Your WhatsApp Number: Enter your business WhatsApp number in the designated field, complete with the country code.
Verify the Number: Follow the verification process to ensure that ChatMatic can send and receive messages through your WhatsApp number.
Step 5: Customize Chat Interface
Design Your Chat Window: Customize the appearance of the chat window to align with your brand's aesthetic, such as color schemes and logos.
Set Up Welcome Messages: Craft a welcoming message that visitors will see when they initiate a chat. Make sure it’s friendly and reflective of your brand’s voice.
Step 6: Test the Installation
Conduct a Test Chat: Initiate a chat conversation through the storefront to make sure ChatMatic is responding as expected.
Review Responses: Check the AI’s responses for accuracy and relevancy. Make adjustments to the knowledge base as needed.
Step 7: Go Live
Enable ChatMatic: Once you’re satisfied with the setup and testing, set ChatMatic to ‘Active’ status to make it live for all store visitors.
Announce Availability: Consider announcing the new AI chat feature to your customers through email, social media, or a website banner.
With ChatMatic installed and configured, your Shopify store will be equipped to provide enhanced customer support, increase engagement, and drive sales. Remember to monitor customer interactions and make continuous improvements to ensure the chatbot's responses remain helpful and accurate.
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